Have a Question?
If you have a question that’s not answered on one of the other express itinerary pages, you might find the answer here. Below are eight commonly asked questions about our express itinerary service. If you don’t find the information you need, contact us and we’ll be happy to help!
Frequently Asked Questions: Express Service
1. Why use Itineready instead of a guidebook?
2. Why use Itineready instead of the Internet?
3. What if I don’t like a place on my itinerary?
4. When will I receive my itineraries?
5. How often do the express itineraries change?
6. If my plans change or I have to cancel my trip, can I get a refund?
7. If I use my itineraries and am unhappy with my experience, can I get a refund?
8. What forms of payment do you accept?
Have a question that you don’t see here? Contact us and we’ll be happy to help!
Answers
1. Why use Itineready instead of a guidebook?
Researched long before they hit the shelves of your bookstore, guidebooks quickly become outdated. They can lead you to restaurants that no longer exist, list prices that are outdated, and leave out new places that are too recent to be included.
We read, research, and visit places in New York constantly to provide you with the most accurate and up-to-date information possible. Express itineraries are updated on an ongoing basis and new itineraries are added periodically. We store information about the ever changing events, activities, and establishments in the city in our custom built database allowing us to reference a large amount of current information when working to create your itineraries. We continually adjust and change our express itineraries to include the latest information on everything from new ticket prices to recently opened restaurants.
2. Why use Itineready instead of the Internet?
We agree that the Internet carries a lot of information about New York City. The quality and accuracy of information found there varies widely depending on the source.
There is an overwhelming number of websites out there offering information and promising you deals. At the time of writing, a Google search using “New York City” retrieved 343,000,000 listings! Searching for information about the Statue of Liberty yielded 9,990,000 results. It takes time, energy, and patience to weed through all these options to plan your trip.
Ask yourself, “How much do I know about New York City and how much time do I have to research it?” The answers to these questions will help you determine if Itineready’s services are right for you.
3. What if I don’t like a place on my itinerary?
If you don’t feel that you will like a place recommended on your itinerary, don’t go! It’s obviously not required and there will be plenty of other options on your itinerary to substitute in its place.
If you do go somewhere that you don’t like, or have a bad experience, and you feel that the place should not be recommended to other Itineready customers, please let us know. Restaurants and hotels may raise prices or lower standards, waiters/waitresses change as do customer service staff, tour guides, and other people you may interact with while touring the city. We solicit your feedback through evaluations and take your comments very seriously. We will reevaluate that place and reconsider including it in future itineraries.
4. When will I receive my itineraries?
After receiving your express itinerary order and payment, we will send you a confirmation email. All packets will be sent out the next business day. When you receive your packet will depend on where you live and what delivery method you choose.
5. How often do the express itineraries change?
The express itineraries are updated on an ongoing basis and new itineraries are added periodically. Itineraries will match the current season (winter, summer, etc.) so as the seasons change itineraries will as well. Also look for new itineraries for holidays like Valentines Day, Halloween, etc. We are responsive to customer feedback, so if you don’t see what you’re looking for, let us know! If you are looking at itineraries now for a trip you’ll be taking a few months or more in the future, you’re better off using our customized service or checking back closer to your trip date.
6. If my plans change or I have to cancel my trip, can I get a refund?
No. We are not able to refund payment due to the rescheduling or cancellation of trip plans. Refunds are only given for dissatisfaction with the service. See question 7.
7. If I use my itineraries and am unhappy with my experience, can I get a refund?
Yes. If you use your itineraries and are not completely satisfied with the experience, tell us how your expectations were not met and what you feel the service was worth. We’ll refund the difference. No arguments, no hassle. That’s how confident we are that you’ll be glad you chose Itineready.
8. What forms of payment do you accept?
We accept online credit/debit card payments and personal checks.
